fui9 Privacy Policy
Your personal information is very important to us. This policy describes in detail how fui9 collects, uses, and protects your information.
Our Privacy Commitment
fui9 operates a safe and trusted online gaming platform for users in Bangladesh. This privacy policy describes what types of information we collect from users of our website (fui9.cam), how that information is used and stored, and under what circumstances it may be shared with third parties.
By registering on or using this platform, you agree to the terms of this privacy policy. We may update this policy from time to time. In the event of changes, a notice will be posted on the website and the date of the update will be shown at the top of the policy.
What Information Do We Collect?
fui9 collects the following types of information to operate its services properly:
a) Personal Identification Information
When you register on fui9 or verify your account, we may collect the following information:
- Full name
- Email address
- Date of birth (for age verification)
- Mobile number
- Residential address
- ID card or national identity card details (for KYC verification)
b) Financial Information
To process transactions, we collect the following information:
- bKash, Nagad, or Rocket account number (for transaction processing)
- Deposit and withdrawal history
- Balance and bonus details
c) Technical Information
Automatically collected when you use our website:
- IP address
- Browser type and version
- Device type and operating system
- Page visit time and sequence
- Cookie and session data
d) Gaming Activity Information
To improve our services and ensure responsible gaming, we store your gaming history, betting patterns, win/loss statistics, and session duration.
Purpose of Information Use
fui9 uses the collected information for the following purposes:
- Account registration, verification, and management
- Processing financial transactions including deposits and withdrawals
- Preventing fraud, money laundering, and illegal activity
- Age verification — ensuring services are available only to those aged 21 or older
- Providing customer support and resolving complaints
- Delivering bonuses and promotional offers
- Responsible gaming monitoring and support
- Improving and personalising our service quality
- Complying with applicable legal obligations
Information Sharing and Disclosure
fui9 may share your information with the following parties in certain circumstances:
Service Provider Partners
We work with organisations handling payment processing (bKash, Nagad, Rocket), technology infrastructure, and game supply. These partners receive only the information necessary to carry out their specific tasks, and strict confidentiality agreements are in place with them.
For Legal Requirements
If we are required to provide information by legal obligation, court order, or direction from a regulatory authority, we will comply with the applicable law.
For Fraud Prevention
In the investigation of suspicious activity, money laundering, or fraud, relevant information may be shared with the concerned authorities.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the fui9 website. Cookies are small text files stored on your device that help improve the experience of using the website.
Essential Cookies
These cookies are essential for the basic operation of the website — such as keeping your login session active, security verification, and remembering your preferences.
Functionality Cookies
These cookies help us remember your preferences and provide a personalised experience, such as language preferences and layout settings.
Analytics Cookies
Analytics cookies are used to understand website performance and user behaviour. The information obtained is in aggregated form and is not used to identify any individual.
You can disable or delete cookies at any time from your browser settings. However, this may limit some functionality of the website.
Information Protection and Security
fui9 takes the highest technical and organisational measures to protect your personal information. Our security measures include:
- SSL (Secure Socket Layer) encryption — all data transmission is completed over encrypted channels
- Data encryption — sensitive information is encrypted when stored
- Regular security audits and vulnerability testing
- Access control — only authorised staff can access the required information
- Two-Factor Authentication (2FA) support
- Suspicious login activity monitoring and alert system
Although we strive to ensure the highest level of protection, no method on the internet is completely secure. Therefore, you are advised to keep your account password confidential and avoid logging in on unfamiliar devices.
Data Retention Period
fui9 retains your personal information for the following periods:
- Active account data — for as long as the account remains active
- After account closure — at least 5 years as required by applicable legal obligations (financial transaction records)
- KYC verification documents — for the period required by regulatory guidelines
- Technical log files — generally up to 90 days
After the required retention period has ended, information is securely deleted or permanently anonymised.
Your Rights
As a fui9 user, you have the following rights over your own personal information:
Right to Access
You have the right to know what information we collect from you and how it is used. You can request this information through the support team.
Right to Rectification
If there is incorrect or incomplete information in your account, you can request that it be corrected. Additional verification may be required to correct some information.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information must be retained for a specific period.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be limited, although this may affect the availability of some services.
Protection of Minors
fui9 services are available only to individuals aged 21 or older. We do not intentionally collect any information from minors.
An age verification process is in place during registration. If we become aware that a minor is using our services, their account will be closed immediately and the relevant information will be deleted.
If you believe a minor is using our platform, please inform our support team.
Third-Party Links and Services
The fui9 platform uses services from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, JILI, PG Soft, Spribe, and Ezugi. These providers are governed by their own privacy policies.
This privacy policy applies only to the fui9 website and its services. We are not responsible for the privacy practices of third-party services.
Policy Changes
fui9 reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you in the following ways:
- By publishing a special notice on the website
- By sending a message to your registered email address
- Through a notification when you log in to the service
Continuing to use the service after a change means you have agreed to the new policy. You are therefore advised to visit this page regularly.
Responsible Gaming and Information Use
fui9 gives the highest priority to responsible gaming. For this purpose we may use your gaming information to:
- Identify problematic gaming patterns and provide support where needed
- Facilitate self-exclusion and limit-setting
- Monitor unusual or suspicious gaming behaviour
- Enforce age-related restrictions
To learn more about responsible gaming, visit our Responsible Gaming page.
Contact Us
Privacy-Related Contact
If you have any questions, comments, or requests about this privacy policy, or if you wish to exercise any rights regarding your personal information, please contact us.
We generally aim to respond to your request within business days.