fui9 — Safe Gaming Initiative

fui9 Responsible Gaming:
Set Your Limits and Play with Confidence

Gaming is entertainment — not a way to earn money. fui9 ensures deposit limits, self-exclusion, and 24/7 support to keep you safe.

For Ages 21+ SSL Secured 24/7 Support

Why Responsible Gaming Matters

Online gaming is a great source of entertainment — but when it becomes a habit and starts causing financial or mental stress, it can turn into a problem. At fui9, we believe every player has the right to a safe and controlled gaming experience.

Our responsible gaming policy is guided by one clear goal: that you enjoy yourself within your limits. From setting deposit limits to self-exclusion — fui9 is with you at every step.

Important reminder: Never treat gaming as a source of income. Do not place more bets to recover lost money — that can pull you deeper into trouble.
fui9 age policy: This platform is only for people aged 21 or older. Opening an account for minors is strictly prohibited.

Our Protection Tools

fui9 provides several powerful tools to help you stay in control of your gaming. Every tool is available with support in Bengali.

Age Policy

21+ Age Verification

To open an account at fui9, you must be 21 years of age or older. Age is verified at registration, and additional documents may be requested in case of doubt. Accounts belonging to minors are closed immediately.

Financial Control

Set Deposit Limits

You can set a daily, weekly, or monthly deposit limit on your account. Lowering a limit takes effect immediately, while increasing one requires a waiting period. The minimum deposit amount is ৳500.

Loss Control

Loss Limit

Set a maximum amount you can lose within a given period. When the limit is reached, the platform automatically alerts you and stops further betting within the set time. This is the most effective way to control financial loss.

Taking a Break

Time-Out Feature

If you feel you need a break, you can take a time-out from 24 hours up to 6 weeks. During this time, your account will be temporarily suspended. Once the time-out ends, you can reactivate your account.

Lasting Protection

Self-Exclusion

If you are experiencing a gaming problem, you can exclude yourself for 6 months, 1 year, or permanently. Promotional emails are also stopped during the self-exclusion period. This step can be taken easily through live chat.

Support

24/7 Support in Bengali

For any issue, our Bengali-speaking support team is ready around the clock. Contact us directly on live chat or write to us by email. Any gaming-related concern is handled with full confidentiality and care.

Recognize Problem Gaming

When gaming goes beyond the limits of entertainment, certain signs may appear. Ask yourself the questions below — if you answer "yes" to more than one, it is time to seek help.

  • 1
    Spending beyond your budget?

    You are spending more than your set budget and cannot stop yourself.

  • 2
    Playing to recover losses?

    You are placing bigger bets to win back money you have lost — this is a major warning sign.

  • 3
    Affecting family or work?

    Gaming is damaging your relationships with family, friends, or your career.

  • 4
    Restless when not gaming?

    You feel mental discomfort or restlessness when you cannot play.

  • 5
    Borrowing money to game?

    You are borrowing money from family or friends to fund your bets.

  • 6
    Tried to stop repeatedly?

    You have tried to reduce or stop gaming on your own but have not been able to.

Asking for help is a brave step. Our support team is always ready to help without judgment. Reach out to us on live chat.

Set Your Own Limits

fui9 gives you full control over your gaming. Activate the tools below from your account settings or through live chat.

💳

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made.

📉

Loss Limit

Set a cap on how much you can lose within a given period. When the limit is hit, gaming stops automatically.

⏰

Time Limit

Decide in advance how long you will play each day. When the time is up, the platform will ask you to take a break.

🔒

Account Lock

Contact live chat to close your account immediately. Promo emails are also stopped during the self-exclusion period.

How to Self-Exclude

  1. Connect with fui9 live chat or email [email protected].
  2. Provide your account details and request self-exclusion.
  3. Choose the duration of your break: 6 months, 1 year, or permanent.
  4. Once you receive confirmation, your account will be deactivated for the chosen period.
  5. When the exclusion period ends, contact the support team to reactivate your account.

Protecting Minors

fui9 is only for people aged 21 or older. We are committed to keeping minors completely away from gaming.

Device Protection

Use a password, PIN, or biometric lock on your device to prevent children or teenagers from accessing your account.

Keep Your Password Private

Never share your login details with anyone. Always log out after use.

Parental Controls

Use parental control software on your family's devices to prevent children from accessing gaming sites.

Suspicious Account

If you suspect a minor has opened an account on our platform, contact [email protected] immediately.

Tips for Healthy Gaming

Do

  • Set a budget before playing and stick to it
  • Treat gaming as a form of entertainment
  • Take regular breaks and get enough sleep
  • Spend time with family and friends
  • Only play with extra money you can afford to lose
  • Seek help if you feel there is a problem

Don't

  • Do not play to recover lost money
  • Do not bet with borrowed money or loans
  • Do not game when you are stressed or feeling low
  • Do not game under the influence of alcohol or medication
  • Do not think of gaming as a source of income
  • Do not play for long periods without taking a break

Need Help? Contact Us

Our support team is always by your side

For any gaming-related concern or issue, our Bengali-speaking support team is available around the clock. All conversations are completely confidential.

Live Chat

Available 24/7 — in Bengali

Frequently Asked Questions

Find answers to the most frequently asked questions about responsible gaming here.

Go to your account settings and set a deposit limit from the "Responsible Gaming" section. You can set a limit for any period — daily, weekly, or monthly. If you need help, our live chat team is always ready.

Your existing balance stays safe when self-exclusion is activated. Once the exclusion period ends, you can apply for a withdrawal. For more details, email [email protected].

A time-out is a temporary break — usually from 24 hours up to 6 weeks. Once it ends, you can play again. Self-exclusion is longer-term — from 6 months up to permanent. If a gaming problem is serious, self-exclusion is the right choice.

Contact us immediately at [email protected] or via live chat. We will review the account quickly and take the necessary steps. To prevent this in the future, use password protection on your device.

Lowering a limit takes effect immediately. However, increasing a limit requires a waiting period — this is designed to protect you from making decisions in the heat of the moment.

The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000. Withdrawals are usually completed within 5-30 minutes. Transactions can be made easily via bKash, Nagad, and Rocket.

Play Safe, Stay Happy

Responsible gaming is our priority at fui9. Use our protection tools and keep gaming as entertainment.

Explore fui9 Casino Slots Games Cricket Betting
View FAQ Back to Home Log In